Refund policy

Exchange & Return Policy

At Rawan, we get it. Sometimes things don’t work out the first time. Don’t worry, we’ve got your back.

Can I request an exchange or replacement?

Of course! You have 15–20 days after receiving your order to let us know. After 20 days, sadly, we won’t be able to process it.

What if my product is damaged or defective?

If your item arrives damaged or faulty, just send it back unused, with tags and packaging. We’ll replace it right away.
And if it’s out of stock, you can:
• Pick something else of the same value
• Choose store credit or a refund - Totally your call

What if I get the wrong item (size, color, or design)?

That one’s on us. Just let us know, return it in its original condition, and we’ll ship you the right one ASAP.

Can I exchange it if I ordered the wrong size?

Happens all the time! Send it back as it is, and we’ll get you the correct size. If it’s not available, we’ll sort you out with store credit or a refund.

Quick rules to keep in mind

Items should be unused, unwashed, and undamaged.
Tags and packaging need to be intact.
Used items or ones without tags won’t qualify.

Delivery delays?

If your order seems stuck, just reach out. We’ll check and make sure it finds its way to you quickly.

Payment confirmations

For bank transfers, it can take up to one working day to confirm. Once done, we’ll dispatch your order the next working day.

Need help?

We’re just a message away:
Email: support@rawanpakistan.com
Call: +92-320-9047229 (Mon–Sat, 9:00 am – 5:00 pm)

We’ll always reply within 24 hours, promise :).